FAQs

Humaso takes pride in quality craftsmanship. Our clothing is designed locally and produced in carefully selected manufacturing facilities that adhere to high standards of ethics and sustainability.

We recommend checking the care label inside each garment for specific instructions. In general, machine wash cold, tumble dry low, and iron on low heat for best results.

We offer a detailed size guide on every product page. Simply measure yourself and compare it to the guide to find your best fit.

Orders typically take 2-5 working days to reach metros and Tier I cities. However, for certain pin codes, delivery may take longer. In case of delays, please contact us via:

Instagram: @humaso.in
WhatsApp: +91 9967399613

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the courier's tracking system.

You will receive a confirmation email and SMS with the order details. You will also be notified when your order is dispatched from our warehouse.

We process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact our customer service as soon as possible, and we will do our best to accommodate your request.

We try our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product, please contact our customer service.

You can reach our customer service team via:

Email: customercare@humaso.in
WhatsApp: +91 9967399613
Through our Contact Us page. We aim to respond to all inquiries within 24 hours.

Yes, COD is available for all eligible orders.

If your order is not delivered within 7-10 working days, please reach out to us:

Email: customercare@humaso.in
Instagram: @humaso.in
WhatsApp: +91 9967399613

At the moment, we do not offer international shipping. We only deliver within India.

We accept returns and exchanges within 7 days of delivery. All returned products must be unused, unwashed, and undamaged, and must be returned with the original packaging and tags. Items without tags will not be accepted.

Yes, we charge INR 100 as a reverse shipment fee for returns at the time of refund.

Once the returned product reaches our warehouse and passes the quality check (which usually takes 7-10 days), your refund or exchange request will be processed within 72 hours.

For COD orders, refunds will be provided as store credit, which will be sent to your registered email and WhatsApp number after the product passes our quality check.

For prepaid orders, refunds will be credited to the original payment method within 2-3 working days. If you do not receive it, please contact your bank.

If you return an order that was placed with a discount, the discount will be waived, and the products will be billed at MRP. The balance amount will be refunded as store credit.